1.

Welcome

2.

Listening and involving you

3.

Customer involvment

4.

Complaints, compliments and feedback

5.

Your home

6.

Repairing your home

7.

Gas repairs to your home

8.

Repairing and re-letting vacant homes

9.

Housing and communities

10.

Where We Are building

11.

Paying your rent/ paying for services

12.

Value for money

13.

Governance and financial viability